Returns & Refunds

Changed your mind?

For standard, non-personalised products ordered online, you can normally cancel within 14 days of receiving your order. Just email me at hello@beautifulhumandesigns.com and I’ll let you know how to return it.

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Personalised products

Items made or personalised specifically for you can’t normally be returned simply because you’ve changed your mind. This doesn’t affect your rights if something is faulty, damaged or not as described.

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Commissioned artwork

You’ll have the opportunity to review your portrait and request up to two rounds of reasonable minor tweaks before approving and paying for it. Once your bespoke commission has been approved, completed and paid for, it can’t normally be returned because you’ve changed your mind.

Something arrived damaged or wrong?
 

Oh no! Please email me as soon as reasonably possible, ideally with a photograph of the item and packaging, and I’ll get it sorted. Depending on the circumstances, this may mean a replacement, repair or refund.

Returning an item
 

For change-of-mind returns, you’ll normally be responsible for return postage. If an item is faulty, damaged or incorrect, I’ll cover reasonable return costs where appropriate.

Refunds
 

Where a refund is due, I’ll refund you using your original payment method within the applicable legal timeframe. Your bank or card provider may take a little longer to show the money in your account.

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​hello@beautifulhumandesigns.com

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Nothing on this page affects your statutory consumer rights. Please see our Terms & Conditions for full details.